Refund policy

Effective Date: August 28, 2026

Thank you for shopping with Marks Country Store.

This Return & Refund Policy explains how returns, refunds, damaged items, and cancellations are handled when you purchase from our website. By placing an order through markscountrystore.com, you agree to the terms outlined below.

Return Eligibility

You may request a return within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned with the original packaging where reasonably possible.
  • Include all components, accessories, and parts originally supplied.
  • Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these requirements may not be eligible for a full refund.

Return Period

Return requests must be submitted within 30 days of the delivery date.

Requests received after the 30-day return period may not be eligible for return unless otherwise required by applicable law.

If you wish to return an item, please contact us before sending the product back.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, or otherwise required by applicable law, customers are responsible for:

  • Return shipping costs.
  • Selecting an appropriate return shipping service.
  • Packaging the product securely for return.
  • Providing tracking information where available.

Original shipping charges are generally non-refundable unless the return results from an error on our part, an incorrect item, a damaged or defective product, or where otherwise required by applicable law.

Restocking Fees

We do not charge a restocking fee for eligible returns.

Customers remain responsible for applicable return shipping costs unless otherwise stated in this policy, required by law, or agreed by Marks Country Store.

How to Request a Return

To request a return, please contact us at:

Email:
support@markscountrystore.com

Please include:

  • Your order number.
  • The product name.
  • The reason for the return.
  • Photographs of the item and packaging where relevant.

Once your request has been reviewed, we will provide return instructions if the item is eligible for return.

Please do not send a return before receiving applicable return instructions from us.

Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are typically processed within 10 business days after the returned item has been received and approved.

Refunds will be issued to the original payment method used for the purchase.

After we issue a refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account. These processing times are controlled by the applicable financial institution or payment provider.

You will receive confirmation when your refund has been processed by Marks Country Store.

Refund Eligibility

A refund may be approved when:

  • The return request is submitted within the applicable return period.
  • The returned item meets the eligibility requirements described in this policy.
  • The item is received with its applicable components and accessories.
  • The returned product is in an acceptable condition.

A full refund may not be available if:

  • The product shows signs of use that are unrelated to an approved damage or defect claim.
  • Parts or accessories are missing.
  • The product is damaged during return shipping because it was not packaged appropriately.
  • The return does not meet the requirements of this policy.

Any refund decision will be based on the condition of the returned item and the circumstances of the return.

Items Not Eligible for Return

For product condition and sanitation reasons, certain used products may not be eligible for return.

This may include:

  • Pet toys that have been used, chewed, damaged after delivery, or returned with signs of pet use.
  • Pet bowls and feeders that have been used for food or water and are no longer in their original unused condition.
  • Products that have been altered or modified after delivery.
  • Products missing parts or components originally included with the item.
  • Products damaged after delivery due to misuse, improper handling, or accidental damage.
  • Products specifically identified as Final Sale at the time of purchase.

Unused products that meet the eligibility requirements outlined in this policy may still qualify for return.

This section does not affect returns involving products that arrived damaged, defective, or incorrect, or any rights provided under applicable law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible and within 30 days of delivery.

Please provide:

  • Your order number.
  • The product name.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging where relevant.

We may request additional information when reasonably necessary to review the issue.

After reviewing the information provided, we will advise you of the available resolution based on the circumstances of the order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If the order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, color, style, or available option, you may:

  • Return the eligible item in accordance with this policy.
  • Place a new order separately for the preferred product.

Any new order is subject to current product availability and pricing.

Delayed or Missing Refunds

If you have received confirmation from us that a refund was processed but the funds have not yet appeared in your account, please:

  • Check the original payment account.
  • Contact your bank, card issuer, or payment provider.
  • Allow any applicable processing time required by your financial institution.

If you still require assistance after completing these steps, please contact our customer support team.

Consumer Rights

This Return & Refund Policy does not limit any consumer rights that may apply under applicable United States federal, state, or local laws.

Where applicable law provides rights or remedies that cannot legally be limited by this policy, those legal requirements will apply.

Contact Us

If you have questions regarding a return, refund, damaged product, or this Return & Refund Policy, please contact us.

Business Name:
Marks Country Store

Business Email:
support@markscountrystore.com

Business Phone:
+1 716-592-9172

Business Address:
254 W Main St
Springville, NY 14141
United States

Official Online Store:
markscountrystore.com

Customer Service Hours:
Monday – Friday | 9:00 AM – 5:00 PM Eastern Time (ET)

Order Cut-Off Time:
5:00 PM Eastern Time (ET)

Important Information

  • Return requests should be submitted within 30 days of delivery.
  • Customers are responsible for applicable return shipping costs unless the return involves an incorrect, damaged, or defective item, we have agreed otherwise, or applicable law requires otherwise.
  • Returned products should be packaged securely to help prevent damage during return transit.
  • We recommend keeping your return tracking information or proof of shipment until the return has been completed.
  • Refunds are issued to the original payment method after an eligible return has been received, inspected, and approved.
  • Used pet toys and feeding products may not qualify for return unless the return relates to a condition covered under this policy.
  • Nothing in this policy limits rights that cannot legally be excluded under applicable United States consumer protection laws.