Shipping policy

Effective Date: August 28, 2026

Welcome to Marks Country Store. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website. By placing an order through markscountrystore.com, you agree to the terms outlined below.

Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday) after payment has been successfully received and verified.

Orders are not normally processed on weekends or U.S. federal holidays. During periods of high order volume, holidays, or unexpected operational circumstances, processing may take longer.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed before the cut-off time may begin processing on the same business day.

Orders placed after the cut-off time will generally begin processing on the next business day.

Submitting an order before the cut-off time does not guarantee same-day shipment.

Shipping Costs

We currently charge a Flat Rate Shipping fee of $4.99 for eligible orders delivered within the United States.

Free Standard Shipping is available on orders of $250 or more.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

The free shipping threshold is based on the qualifying order subtotal shown during checkout, subject to any applicable exclusions or adjustments displayed before purchase.

Total Transit Time

Once your order has been shipped, transit time will depend on the shipping method, delivery destination, and carrier service available for the order.

Where available, an estimated delivery timeframe will be displayed during checkout or provided through your shipping confirmation.

Carrier transit times are estimates and may vary due to:

  • Carrier operations
  • Delivery location
  • Severe weather
  • U.S. federal holidays
  • High shipping volumes
  • Transportation disruptions
  • Other circumstances outside our reasonable control

Transit estimates are not guaranteed.

Total Delivery Time

Processing Time: 1–2 business days

Transit Time: 3–4 business days

Total Estimated Delivery Time: 4–6 business days

Where available, estimated delivery information will be displayed during checkout or provided after shipment.

Delivery timeframes are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, a shipping confirmation email will be sent when applicable.

Tracking information will be provided whenever it is available from the shipping carrier.

Tracking information may take some time to update after the shipment has been accepted by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number, where applicable
  • City
  • State
  • ZIP code
  • Contact information

Incorrect or incomplete shipping information may result in:

  • Delivery delays
  • Returned shipments
  • Failed delivery attempts
  • Additional shipping charges for reshipment, where applicable

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist before your order has been shipped. Address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Carrier service delays
  • Severe weather conditions
  • U.S. federal holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

If tracking information is available, customers should review the carrier's tracking updates for the most recent shipment information.

Missing Deliveries

If your tracking information shows that your order has been delivered but you cannot locate the package, please:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors or building management where appropriate
  • Review the carrier tracking information
  • Contact the shipping carrier
  • Contact our customer support team if additional assistance is required

We may request your order number and other relevant delivery information when reviewing a missing-delivery inquiry.

Failed Delivery Attempts

A delivery attempt may be unsuccessful if:

  • An incorrect or incomplete shipping address was provided
  • Access to the delivery location is unavailable
  • Required delivery information is missing
  • The carrier is unable to complete delivery

If a shipment is returned due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be shipped again.

Any refund request related to a returned shipment will be handled in accordance with our Return & Refund Policy.

Shipping Area

We currently ship to eligible addresses within the United States.

International shipping is not currently offered unless specifically made available through our website or checkout.

Available shipping options are determined by the delivery address entered during checkout.

If no shipping option is available for the address provided, the order may not be eligible for delivery to that location.

Free Shipping

Free Standard Shipping is available on qualifying orders of $250 or more.

If an order falls below the required threshold because of an order modification, cancellation, refund, or other adjustment, the applicable shipping charge may be reflected where appropriate.

Any available shipping option and applicable charge will be displayed during checkout before the order is completed.

Flat Rate Shipping

For qualifying U.S. orders below $250, our standard flat rate shipping charge is:

$4.99

The applicable shipping charge will be displayed at checkout before payment is completed.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters processing.

Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.

If an order has already shipped, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • The product name
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging, where relevant

We may request additional information when necessary to review the issue.

Multiple Shipments

In some cases, an order may be shipped in more than one package.

When applicable, separate tracking information may be provided for each shipment.

Receiving one package does not necessarily mean that all items in a multi-package order have been delivered.

Contact Us

If you have any questions about shipping, delivery, tracking, or an order, please contact us.

Business Name:
Marks Country Store

Business Email:
support@markscountrystore.com

Business Phone:
+1 716-592-9172

Business Address:
254 W Main St
Springville, NY 14141
United States

Official Online Store:
markscountrystore.com

Customer Service Hours:
Monday – Friday | 9:00 AM – 5:00 PM Eastern Time (ET)

Order Cut-Off Time:
5:00 PM Eastern Time (ET)

Shipping Summary

Processing Time: 1–2 business days
Flat Rate Shipping: $4.99
Free Standard Shipping: Orders of $250 or more
Shipping Area: United States
Order Cut-Off Time: 5:00 PM Eastern Time (ET)

We appreciate you choosing Marks Country Store and look forward to assisting you.